This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from collins.co (the “Site”), or communicate with Collins through our website, chat, phone, or text messaging.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site.
We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
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“Cookies” are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable them, visit All About Cookies.
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“Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
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“Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
When you communicate with us, we may also collect your contact details, preferred contact method, communication content, and records of your consent to receive text messages. We refer to this information as “Communication Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information, and Communication Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information we collect generally to fulfill orders placed through the Site, including processing your payment information, arranging for shipping, and providing invoices and/or order confirmations. Additionally, we use this Order Information to:
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Communicate with you;
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Screen our orders for potential risk or fraud; and
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When consistent with the preferences you have shared with us, provide information or advertising relating to our products or services.
We use Device Information to help us screen for potential risk and fraud, particularly through your IP address, and more generally to improve and optimize our Site. For example, we generate analytics about how our customers browse and interact with the Site and assess the success of our marketing and advertising campaigns.
We use Communication Information as described below.
PHONE, TEXT MESSAGING, AND CUSTOMER COMMUNICATIONS
When you contact Collins through our website, chat, phone, or text messaging, we may collect your name, phone number, preferred contact method, communication content, and records of your consent to receive text messages.
We use this information to respond to your inquiries, coordinate orders and deliveries, provide technical support you request, and communicate about your active equipment inquiries, quotes, and purchases. Messages may include relevant photos, equipment details, and project information.
Providing a phone number, submitting a form, or requesting a phone call does not by itself authorize text messages. You may request communication by phone or email without agreeing to receive texts.
We use communication and customer management service providers, including Dialpad and HubSpot, to support these activities. Messages and related activity may be stored with your customer contact record.
SMS OPT-IN DATA AND CONSENT
Collins does not sell or share mobile information with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
These restrictions apply to all sharing and advertising provisions in this Privacy Policy.
OPTING OUT AND GETTING HELP
You may withdraw permission to receive text messages by replying STOP. For assistance, reply HELP or contact hello@collins.co.
For additional information about our text messaging program, please review the SMS/MMS Customer Communications section of our Terms & Conditions.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information as described above, subject to the restrictions in the SMS Opt-In Data and Consent section.
For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information in Shopify’s Privacy Policy.
We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information in Google’s Privacy Policy.
You can also opt out of Google Analytics.
Finally, we may disclose Personal Information as required by applicable laws and regulations, in response to a subpoena, search warrant, or other lawful request for information, or as necessary to protect our rights.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you, subject to the restrictions in the SMS Opt-In Data and Consent section.
For more information about targeted advertising, visit the Network Advertising Initiative’s educational page.
You can opt out of targeted advertising using the links below:
Additionally, you can opt out of some of these services through the Digital Advertising Alliance’s opt-out portal.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. To exercise this right, please contact us using the contact information below.
Additionally, if you are a European resident, we note that we process your information to fulfill contracts we might have with you, for example if you make an order through the Site, or otherwise to pursue our legitimate business interests listed above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
MINORS
The Site is not intended for individuals under the age of 18.
CONTACT US
For more information about our privacy practices, questions, or complaints, please contact us by email at hello@collins.co or by mail at:
Collins Manufacturing Co.
Re: Privacy Compliance Officer
2000 Bowser Rd.
Cookeville, TN 38506
United States